Refund Policy

Domains

Domains are a non-refundable product. If a free domain is registered with any hosting plan, after the cancellation of the hosting plan, a partial refund will be issued (domain cost will be deducted). We provide domains promptly, but if we are unable to deliver a domain within 24 hours, we will issue a refund to the customer.

All domain prices listed are for standard domains, not premium domains. Currently, we do not have a specific tool to check for premium domains as we are in our beta stage. If the domain you selected is identified as a premium domain, we will be happy to provide a refund or credit to your account, depending on your preference.

If you host any phishing or abusive content, the domain will be suspended by the registrar. We are not responsible for such suspensions, and as per our terms, domains are non-refundable.

Hosting

At our company, we take great pride in providing excellent customer service. We guarantee that any issue you experience will be resolved within 72 hours on working days from Monday to Friday. If we are unable to resolve your issue within that timeframe, we will happily issue a refund.

DigTech provides a refund guarantee ranging from 7 days to 90 days, depending on the plan and billing cycle. The specific duration of the refund guarantee is transparently mentioned for each plan.

To be eligible for a refund under our money-back guarantee, customers must meet the following requirements:

• You must not have been a customer of DigTech in the past.
• No abuse or misuse should have occurred on your service (refer to Account Security and DigTech systems, CPU, Bandwidth, and Disk Usage policies).
• You must not have initiated a dispute or chargeback.
• The money-back guarantee applies to the base of the billing cycle as specified for each plan.
• Gateway charges are non-refundable.
• If you purchased a plan for 3 months to 3 years, the amount for the period used will be deducted from the refund.
• If you claimed a free domain with our hosting, the domain amount will also be deducted from the refund.

Any violations of these terms will void your right to a refund.

VPS & Dedicated Server

We do not provide any refunds for VPS and Dedicated Servers, so please proceed with your purchase at your own risk. Additionally, server licenses are non-refundable.

Service Cancellation

If we cancel the service, a refund will be automatically provided if our internal policy allows for it. However, if any of our terms and conditions are breached, including instances of abuse, a refund will not be provided.

Payment With Crypto

DigTech allows users to buy and sell various digital services using cryptocurrency payments. It is important to note that these transactions are typically non-refundable.